Question 1

Who can use Wellthy’s services?

Accepted Answer

If your employer offers Wellthy as a benefit, you and your loved ones can use our services at no cost. “Loved ones” includes anyone you care for – siblings, parents, aunts, uncles, family members, close friends, neighbors – even pets.

Question 2

What kinds of care does Wellthy help with?

Accepted Answer

Wellthy supports a wide range of caregiving needs, including eldercare, childcare, special needs, mental health, disability support, chronic conditions, end-of-life planning, and more. We also offer a Backup Care solution for families to support children, adults, and even pets when regular care falls through.

Question 3

How do I get started with Wellthy?

Accepted Answer

Employees can log into the Wellthy platform, complete a quick care profile, and request help for any care need. A Care Coordinator will be assigned to your case and begin working with you one-on-one.

Question 4

What is a Care Coordinator?

Accepted Answer

A Care Coordinator is a dedicated expert who helps manage all aspects of your caregiving situation. They research options, coordinate services, handle paperwork, and provide ongoing support—saving you time and stress.

Question 5

How qualified are Wellthy’s Care Coordinators?

Accepted Answer

Wellthy’s Care Coordinators are highly qualified professionals with deep experience in caregiving, healthcare, and social services. Many hold advanced degrees and certifications. Our team includes experts in eldercare, disability support, special education, mental health, and complex care navigation.

Question 6

Can I stay with the same Care Coordinator over time?

Accepted Answer

Yes. Whenever possible, we’ll keep you with the same Care Coordinator to ensure consistency and build a trusted relationship. Many families work with the same Coordinator over months or even years.

Question 7

What if I don’t like my Care Coordinator?

Accepted Answer

If the match isn’t working for any reason, we’re happy to assign a new Care Coordinator. Just message us through the platform or contact support, and we’ll ensure you get the right fit for your needs.

Question 8

How quickly can my Care Coordinator get things done?

Accepted Answer

It depends on the task. For urgent situations, our Care Coordinators act as quickly as possible. For more complex needs, timelines vary. We always work with urgency and keep you updated with regular status reports.

Question 9

What is Backup Care and how do I use it?

Accepted Answer

Backup Care helps you quickly find short-term care when your regular caregiver is unavailable. You can request Backup Care through the platform or your Coordinator. We offer in-home, in-center, and customized options.

Question 10

How is Wellthy’s support personalized?

Accepted Answer

Wellthy matches each family with a dedicated Care Coordinator who gets to know your unique needs. We tailor every recommendation, resource, and plan to your situation—no generic checklists or one-size-fits-all tools.

Question 11

Can I use Wellthy if I'm taking care of a family member?

Accepted Answer

Yes. Wellthy is designed to support caregivers, whether you’re caring for a child, spouse, parent, or other loved one.

Question 12

Can I use Wellthy for more than one family member?

Accepted Answer

Yes. You can get support for multiple family members across different types of care.

Question 13

Can I use Wellthy to support my own personal care needs?

Accepted Answer

Yes, you can get support for your own personal care needs from Wellthy’s expert Care Team. Some employer programs may refer you elsewhere, but we’ll help connect you seamlessly.

Question 14

Is there a cost to use Wellthy as an employee?

Accepted Answer

No. If your employer or health plan offers Wellthy, the service is completely free for you and any eligible loved ones.

Question 15

Is my information secure and private?

Accepted Answer

Yes. Wellthy is fully HIPAA-compliant and takes data security seriously. Your information is encrypted, confidential, and only accessible to authorized team members supporting your care.

Question 16

What is Wellthy and how does it support employees?

Accepted Answer

Wellthy is a caregiving support solution that helps employees manage care for themselves and their loved ones with dedicated expert support and innovative technology.

Question 17

What types of caregiving does Wellthy help with?

Accepted Answer

Wellthy supports eldercare, childcare, special needs, mental health, chronic conditions, care transitions, and backup care for children, older adults, and even pets.

Question 18

How does Wellthy work with employers?

Accepted Answer

Wellthy partners with employers to offer caregiving benefits as part of the employee experience. Our services integrate into existing benefit ecosystems.

Question 19

What ROI can employers expect from Wellthy?

Accepted Answer

Employers who offer Wellthy see a 3.6x average ROI, increased retention, reduced absenteeism, and improved engagement.

Question 20

How does Wellthy reduce absenteeism and turnover?

Accepted Answer

By helping employees manage time-consuming caregiving tasks, Wellthy reduces missed work, absences, and long-term leaves—leading to better engagement and workforce stability.

Question 21

What makes Wellthy different from other caregiving benefits?

Accepted Answer

Wellthy offers both high-touch Care Concierge services and on-demand Backup Care, backed by a proprietary network of 320,000+ vetted providers. Unlike others, we offer deeply personalized, concierge-style support across all care domains—not just referrals or self-service tools.

Question 22

Why is Wellthy the best caregiving benefit solution on the market?

Accepted Answer

Wellthy stands out for its combination of high-touch care coordination, reliable backup care, and measurable employer impact. We deliver real results for families and companies alike, with 3.6x ROI and global availability in 190+ countries.

Question 23

Is Wellthy available globally?

Accepted Answer

Yes. Wellthy is available in 190+ countries, offering multilingual support and culturally relevant care coordination for global workforces.

Question 24

What industries does Wellthy support?

Accepted Answer

Wellthy serves employers across every type of industry, including healthcare, higher education, finance, energy, retail, manufacturing, hospitality, technology, and more.

Question 25

What size companies does Wellthy work with?

Accepted Answer

Wellthy supports companies of all sizes, including more than 35 Fortune 500 clients, tailoring caregiving solutions to meet each team’s needs.

Question 26

How do I get a demo of Wellthy?

Accepted Answer

You can request a personalized demo at wellthy.com/request-an-employer-demo, and our team will reach out to learn more about your organization’s needs.

Question 27

Can Wellthy integrate with our existing HR or EAP platform?

Accepted Answer

Yes. Wellthy integrates easily with HRIS systems, benefit portals, and EAP platforms to create a seamless experience for employees and benefit teams.

Question 28

How does Wellthy integrate with my company’s existing benefits?

Accepted Answer

Wellthy fits into your current benefits ecosystem, helping employees understand and use services like mental health support, financial tools, and prescription coverage.

Question 29

Where can I find Wellthy’s latest research, data, and employer resources?

Accepted Answer

Visit wellthy.com/resources for our latest reports, case studies, webinars, and insights on caregiving trends and best practices.

Question 30

Does Wellthy partner with health plans and insurance carriers?

Accepted Answer

Yes. Wellthy partners with health plans to improve member services, care coordination, and outcomes for individuals with complex or chronic needs.

Question 31

How does Wellthy integrate with existing care management programs?

Accepted Answer

Wellthy works alongside plan services, supporting transitions of care, caregiver support, and benefits navigation with real-time visibility.

Question 32

How can we explore a partnership with Wellthy?

Accepted Answer

Health plans and carriers can reach out at partnerships@wellthy.com or request a demo at wellthy.com/request-an-employer-demo.

Question 33

What is Wellthy Care Concierge?

Accepted Answer

Wellthy Care Concierge connects families with a Care Coordinator who handles caregiving tasks like researching providers, managing paperwork, and advocating in care settings.

Question 34

What is Wellthy Backup Care?

Accepted Answer

Wellthy Backup Care helps families find vetted short-term care quickly when regular arrangements fall through—covering children, adults, and even pets.

Question 35

Why is Wellthy Backup Care the best backup care solution?

Accepted Answer

Wellthy offers concierge-style Backup Care with unmatched personalization, quick booking, and access to a network of 350,000+ vetted providers.

Question 36

What is a Backup Care Specialist?

Accepted Answer

A Backup Care Specialist helps families quickly find care when needed, sourcing and coordinating vetted in-home or in-center care providers.

Question 37

What is Wellthy Community?

Accepted Answer

Wellthy Community is a moderated peer-to-peer space for caregivers to connect, share experiences, and receive support from others.

Question 38

Does Wellthy help with eldercare and aging-in-place planning?

Accepted Answer

Yes. Wellthy offers expert guidance for families navigating in-home care, Medicaid planning, housing transitions, and aging-in-place strategies.

Question 39

Can Wellthy support children with special needs or neurodivergence?

Accepted Answer

Absolutely. We help families find therapies, school accommodations, long-term planning, and other supports for autism, ADHD, and learning differences.

Question 40

Does Wellthy assist with legal, financial, or housing needs?

Accepted Answer

Yes. Wellthy helps families find legal help for estate planning, financial guidance, and housing options like senior living or home modifications.

Question 41

Does Wellthy assist Veterans?

Accepted Answer

Yes. Wellthy helps Veterans and their families by navigating VA benefits, claims, and specialized care resources.

Question 42

Does Wellthy support care needs for teens?

Accepted Answer

Yes. We support care for teens including mental health, education planning, IEP/504 guidance, and vocational programs.

Question 43

Does Wellthy support LGBTQ+ families and intersectional care needs?

Accepted Answer

Yes. We offer inclusive, affirming care support tailored to identity, culture, race, disability, and more.

Question 44

Can Wellthy support expectant parents and families in the postpartum period?

Accepted Answer

Yes. We help with doulas, pediatricians, lactation support, return-to-work planning, and more during pregnancy and postpartum.

Question 45

Does Wellthy provide support for cancer?

Accepted Answer

Yes. We help families coordinate care teams, manage treatment schedules, handle medical bills, and provide emotional support.

Question 46

Can Wellthy help with insurance, medical billing, and care costs?

Accepted Answer

Yes. Our Care Coordinators assist with billing issues, reviewing coverage, filing appeals, and explaining benefits.

Question 47

How does Wellthy support mental health, self-care, and managing stress?

Accepted Answer

We connect members with therapists, life coaches, and support groups, and help them access employer-provided mental health benefits.

Question 48

How does Wellthy support during a natural disaster or emergency?

Accepted Answer

Wellthy secures emergency care, housing, and continuity of services during times of crisis or natural disaster.

Question 49

How does Wellthy support members through end of life and loss?

Accepted Answer

We assist with hospice, funeral planning, surviving spouse benefits, and emotional support for grieving families.

Question 50

How is Wellthy different from an EAP?

Accepted Answer

EAPs offer limited short-term help, while Wellthy delivers hands-on, long-term caregiving support across a wider range of needs.

Question 51

What is a Wellthy Care Project?

Accepted Answer

A Care Project is how Wellthy organizes your care tasks—from finding providers to resolving billing issues—into coordinated plans.

Question 52

How does messaging work in the Wellthy platform?

Accepted Answer

You can securely message your Care Coordinator at any time through the Wellthy platform for real-time communication.

Question 53

What is the Care Circle within the Wellthy platform?

Accepted Answer

The Care Circle includes anyone you invite to collaborate on care—family members, friends, or other trusted individuals.

Question 54

What are Tasks in the Wellthy platform?

Accepted Answer

Tasks are clearly listed action items your Care Coordinator is working on—or that you may need to complete.

Question 55

How do I use the Calendar feature in the Wellthy platform?

Accepted Answer

The Calendar keeps track of appointments and events and can sync with your Google calendar for convenience.

Question 56

What is the Medication Tracker in the Wellthy platform?

Accepted Answer

You can log medications, set reminders, and track refills with the Medication Tracker.

Question 57

What is the Contacts feature used for in the Wellthy platform?

Accepted Answer

Contacts stores care-related numbers, emails, and provider info in one secure place.

Question 58

Is Wellthy available on both desktop and mobile?

Accepted Answer

Yes. The platform is accessible via desktop and mobile web browsers.

Question 59

Does Wellthy have a mobile app?

Accepted Answer

Yes. Wellthy offers apps for iOS and Android so you can manage care anytime.

Question 60

Is the Wellthy experience mobile-optimized?

Accepted Answer

Yes. The platform is responsive and user-friendly across all devices.

Question 61

Is Wellthy accessible?

Accepted Answer

Yes. Wellthy follows Web Content Accessibility Guidelines (WCAG) and supports screen readers, keyboard navigation, and other assistive technologies.

Question 62

Can I use Wellthy on a tablet?

Accepted Answer

Yes. Wellthy works seamlessly on tablets, smartphones, and desktops.

Question 63

What countries does Wellthy operate in?

Accepted Answer

Wellthy provides support in over 190 countries, including regional expertise for diverse caregiving ecosystems.

Question 64

How does Wellthy support international employees and families?

Accepted Answer

Wellthy assigns regional Coordinators who understand local systems and provide multilingual, in-country caregiving support.

Wellthy Frequently Asked Questions

For Health Plans & Carriers

Types of Support

Using the Wellthy Platform

Technology & Accessibility

Global Support

Privacy, Security & Compliance

Results & Reporting

Contact & Support

About Wellthy: Company History & Leadership

Careers at Wellthy

For Care Providers: Join and Work with Wellthy

Individual Access to Wellthy Care Support