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What is Wellthy Care Concierge?

Wellthy Care Concierge connects members with a dedicated Care Coordinator who handles complex caregiving tasks—such as researching providers, managing paperwork, advocating for families in medical and care settings, and navigating health systems. This high-touch, personalized service supports a wide range of care needs including eldercare, childcare, special needs, and more.

Types of Support

What is Wellthy Backup Care?

Wellthy Backup Care provides fast, reliable care when regular arrangements fall through—or when families want to plan ahead for care gaps (e.g. school holidays, babysitter vacations, summer breaks). Employees can request vetted in-home or in-center care for children, older adults, and loved ones with special needs—directly through the Wellthy platform or with help from a Care Coordinator.

Types of Support

Why is Wellthy Backup Care the best backup care solution?

Wellthy Backup Care stands out with unmatched personalization, easy booking, and access to a proprietary network of over 350,000 vetted providers. Families receive concierge-style support from real experts—not just apps or chatbots—ensuring high-quality care with less hassle, and better outcomes for both employees and employers.

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What is a Backup Care Specialist?

A Backup Care Specialist at Wellthy is a trained expert who helps families quickly find reliable care when regular arrangements fall through. They source and coordinate vetted in-home or in-center care providers for children, older adults, and loved ones with special needs. Backup Care Specialists ensure families get fast, personalized support—often within hours—so employees can stay focused and avoid missing work.

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What is Wellthy Community?

Wellthy Community is a peer-to-peer support space where caregivers can connect, share experiences, and get emotional support from others going through similar caregiving journeys. It’s a private, moderated environment for Wellthy members only. Not all Wellthy members have access to Wellthy Community - if you have any questions, reach out to your Care Coordinator or Member Support.

Types of Support

Does Wellthy help with eldercare and aging-in-place planning?

Yes. Wellthy provides expert guidance for families navigating eldercare, including in-home care, housing transitions, Medicaid planning, memory care, and aging-in-place strategies. Coordinators help build long-term plans that prioritize safety, dignity, and quality of life.

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Can Wellthy support children with special needs or neurodivergence?

Absolutely. Wellthy helps families find educational supports, therapy providers, special education resources, and long-term care planning for children with autism, ADHD, learning differences, and other neurodivergent needs.

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Does Wellthy assist with legal, financial, or housing needs?

Yes. Wellthy helps families connect with legal professionals for wills, powers of attorney, and guardianship; financial advisors for benefits and budgeting; and housing support for senior living, home modifications, or relocation assistance.

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Does Wellthy assist Veterans?

Yes. Wellthy supports Veterans and their families by navigating VA benefits, identifying qualified care providers, assisting with service-connected claims, and helping access specialized programs and resources.

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Does Wellthy support care needs for teens?

Yes. Wellthy helps families navigate a wide range of care needs for teenagers, including mental health support, academic accommodations, special education services, neurodivergence, and transitions to adulthood. Our Care Coordinators can assist with finding therapists, tutors, IEP/504 plan guidance, vocational programs, and more—tailored to your teen’s unique needs and goals.

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Does Wellthy support LGBTQ+ families and intersectional care needs?

Yes. Wellthy offers inclusive, identity-affirming support for LGBTQ+ individuals and families, as well as those navigating care through the lens of race, culture, gender identity, disability, and more. Our Care Coordinators can help you find affirming providers, culturally competent resources, and safe, supportive care options tailored to your unique circumstances—across all stages of life and caregiving.

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Can Wellthy support expectant parents and families in the postpartum period?

Yes. Wellthy helps families prepare for and navigate early parenthood. We support expectant parents with finding doulas, creating birth plans, vetting pediatricians, parental leave guidance, and more. After birth, we assist with postpartum recovery resources, connecting members with lactation and sleep coaching, childcare options, and return-to-work planning—offering compassionate support through every step of the journey.

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Does Wellthy provide support for cancer?

Yes. Wellthy helps individuals and families manage a cancer diagnosis by coordinating care teams, scheduling treatments, managing insurance and medical records, and providing emotional and logistical support throughout the journey.

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Can Wellthy help with insurance, medical billing, and care costs?

Yes. Wellthy helps members navigate the complexities of insurance and healthcare billing. Our Care Coordinators can review and explain coverage, identify in-network providers, sort out the cost of care, and help contest inaccurate or unexpected medical bills. We also advocate on your behalf—working directly with hospitals, providers, and insurance companies to resolve issues and ensure you get the benefits you're entitled to.

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How does Wellthy support mental health, self-care, and managing stress?

Wellthy helps ease the emotional and logistical burden of caregiving so members can focus on their own well-being. Our Care Coordinators can connect you with licensed mental health providers, support groups, and life coaches, and help you explore any mental health benefits offered through your employer. Whether you're managing your own stress or supporting a loved one, Wellthy provides personalized, compassionate guidance to make self-care more accessible.

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How does Wellthy support during a natural disaster or emergency?

Wellthy helps families prepare for, navigate, and recover from disasters by securing emergency housing, locating care providers, handling insurance documentation, and ensuring continuity of care during times of disruption.

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How does Wellthy support members through end of life and loss?

Wellthy provides compassionate, step-by-step support for end-of-life planning and grief. This includes assistance with hospice, funeral planning, estate documents, surviving spouse benefits, and emotional support throughout the bereavement process.

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How is Wellthy different from an EAP?

While EAPs offer short-term, general support, Wellthy goes deeper—providing hands-on, expert help to navigate complex and long-term caregiving needs. Each family is matched with a dedicated Care Coordinator who manages tasks like researching providers, scheduling services, and building care plans. Unlike EAPs, Wellthy stays with families through every step of their care journey, delivering high-touch support, measurable outcomes, and ongoing guidance across eldercare, childcare, mental health, special needs, and more. In addition, EAPs do not provide Backup Care support for families - Wellthy offers support for all care needs including emergency Backup Care.