Wellthy Marketing Site

Who can use Wellthy’s services?

If your employer offers Wellthy as a benefit, you and your loved ones can use our services at no cost. “Loved ones” includes anyone you care for - siblings, parents, aunts, uncles, family members, close friends, neighbors - even pets. (Pet care support varies by employer)

What kinds of care does Wellthy help with?

Wellthy supports a wide range of caregiving needs, including eldercare, childcare, special needs, mental health, disability support, chronic conditions, end-of-life planning, and more. We also offer a Backup Care solution for families to support children, adults, and even pets when regular care falls through.

How do I get started with Wellthy?

Employees can log into the Wellthy platform, complete a quick care profile, and request help for any care need. A Care Coordinator will be assigned to your case and begin working with you one-on-one. Click the “Log in / Sign up” button at the top of our website or visit this link to get started.

What is a Care Coordinator?

A Care Coordinator is a dedicated expert who helps manage all aspects of your caregiving situation. They research options, coordinate services, handle paperwork, and provide ongoing support—saving you time and stress.

How qualified are Wellthy’s Care Coordinators?

Wellthy’s Care Coordinators are highly qualified professionals with deep experience in caregiving, healthcare, and social services. Many hold advanced degrees and certifications, such as Licensed Master Social Worker (LMSW), Registered Nurse (RN), Certified Senior Advisor (CSA), or Master of Public Health (MPH). Our team includes experts in eldercare, disability support, special education, mental health, and complex care navigation. All Coordinators receive ongoing training and collaborate with a multidisciplinary Care Team to ensure families receive expert, compassionate, and personalized support.

Can I stay with the same Care Coordinator over time?

Yes. Whenever possible, we’ll keep you with the same Care Coordinator to ensure consistency and build a trusted relationship. Many families work with the same Coordinator over months or even years.

What if I don’t like my Care Coordinator?

If the match isn’t working for any reason, we’re happy to assign a new Care Coordinator. Just message us through the platform or contact support, and we’ll ensure you get the right fit for your needs.

How quickly can my Care Coordinator get things done?

It depends on the task. For urgent situations, our Care Coordinators act as quickly as possible. For more complex needs—like finding the right home health aide, moving a loved one into long-term care, or resolving insurance issues—timelines can vary based on the healthcare system and provider response times. No matter the task, we always work with urgency and keep you updated with regular status reports so you know exactly where things stand.

What is Backup Care and how do I use it?

Backup Care helps you quickly find short-term care when your regular caregiver is unavailable. You can request Backup Care directly through the Wellthy platform or by messaging your Care Coordinator. We provide options for in-home or in-center care for children and adults, along with bespoke options like camps, activities, and community programs. What’s also different about Wellthy’s Backup Care solution is that we can help employees build a personalized Care Circle—a speed dial of care options—that can be called upon whenever a Backup Care need emerges.

How is Wellthy’s support personalized?

Wellthy matches each family with a dedicated Care Coordinator who gets to know your unique needs. We tailor every recommendation, resource, and plan to your situation—no generic checklists or one-size-fits-all tools.

Can I use Wellthy if I'm taking care of a family member?

Yes. Wellthy is designed to support caregivers, whether you’re caring for a child, spouse, parent, or other loved one. You can get help managing care for one or multiple family members.

Can I use Wellthy for more than one family member?

Yes. You can get support for multiple family members across different types of care. For example, we can help with a child’s special needs plan and also assist an aging parent at the same time.

Can I use Wellthy to support my own personal care needs?

Yes, you can get support for your own personal care needs from Wellthy’s expert Care Team. (Note: Some employer benefit program designs may require referral to other providers for self-care projects. In these circumstances, Wellthy’s team is seamlessly able to connect an employee to a preferred provider for self-care needs or coaching.)

Is there a cost to use Wellthy as an employee?

No. If your employer or health plan offers Wellthy, the service is completely free for you and any eligible loved ones.

Is my information secure and private?

Yes. Wellthy is fully HIPAA-compliant and takes data security seriously. Your information is encrypted, confidential, and only accessible to authorized team members supporting your care.

For Employees & Members